
Help & Contact
Order
Payment methods
We offer the following payment methods:
- PayPal
- Debit / credit card
- Purchase on account (Klarna)
- Prepayment
- Apple Pay
- Google Pay
- Shop Pay
- iDeal (Netherlands)
- EPS (Austria)
- Bancontact (Belgium)
- Blik (Poland)
Please do not initiate a chargeback, but contact us first. Otherwise, chargebacks may incur additional costs of up to €15.
Order without a user account
You can order from us as a guest.
Shipment
Shipping costs & duration
Germany:
from 79 €: free | Otherwise 5.90 €
EU:
from 79 €: 5.90 € | Otherwise 9.90 €
Switzerland:
from 79 €: 9.90 € | Otherwise 14.90 €
Great Britain:
from 79 €: 9.90 € | Otherwise 14.90 €
We will process your order on the same working day (Monday to Friday) or the next working day at the latest.
Experience shows that delivery times with DPD and DHL are:
- Germany: 1-2 working days
- EU countries & Switzerland: 2-4 working days
- Island regions & Great Britain: 5-14 working days
We do not bear any customs fees.
Shipping provider
We ship with DHL or DPD. If you have a specific preference for a particular provider, please contact us immediately.
Packstation
Delivery to packing stations is possible.
Return
Revocation
You can cancel the contract within 14 days. Details can be found in the cancellation policy .
Return
If you would like to return the goods, please send an insured parcel to:
JB Trade UG
Montgelasstr. 33
81679 Munich
We will refund your purchase price within 14 days of receiving the goods.
Didn't find a suitable answer?
+49 89 215 545 20
(Mon.-Fri., 9am-5pm)
info@jsake.com
JB Trade UG
Montgelasstr. 33
81679 Munich
Germany